Introduction

This policy explains how TIMG Technology (Zhongshan) Co., Ltd. (“TIMG Lighting”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you visit our website, send us an inquiry, request samples or quotations, or work with us on OEM/ODM lighting projects.

1. Information We Collect

We may collect the following categories of information:

Contact and business details such as your name, company name, job title, email address, phone number, country, and shipping or billing information.
Project and transaction information such as inquiry details, quotation requests, product interests, sample requests, uploaded files, order-related communication, and after-sales records.
Technical and usage data such as IP address, browser type, device information, approximate location inferred from IP, referring pages, access time, and site usage behavior.

2. How We Use Information

We use personal information to:

respond to inquiries, quotations, and sample requests;
communicate about products, production progress, logistics, and after-sales support;
improve our website, product information, and user experience;
measure website performance and traffic trends when analytics consent is provided;
send business communications such as product updates, technical notices, or exhibition invitations where permitted;
comply with legal, regulatory, contractual, accounting, and record-keeping obligations.

3. Cookies, Analytics, and Similar Technologies

Our website uses cookies and similar technologies to support core site functions, remember consent choices, and understand how visitors use the site.

Essential cookies may be used to keep the site secure and remember basic settings.
Analytics cookies and tags may be used to measure traffic and page usage.
Our site currently uses a cookie consent banner. Analytics storage is denied by default and only enabled after a visitor accepts analytics-related cookies.

You can manage cookies through our banner where available and through your browser settings. Disabling some cookies may affect parts of the site.

We do not sell personal information. We may share limited information with service providers when needed to operate the website or support our business. These may include:

Google Analytics for website traffic measurement, subject to consent settings;
Formspree for contact form submission delivery and processing;
Google Maps when map content is loaded on the contact page;
hosting, infrastructure, file delivery, logistics, communication, or IT support providers that help us run our business.

These third parties process data under their own terms and privacy policies. We may also disclose information when required by law, to protect our rights, or as part of a business transaction.

5. International Transfers and Retention

Because we serve international customers and may use service providers in different countries, your information may be processed outside your country or region. We take reasonable steps to limit access and protect personal information in line with applicable requirements.

We keep personal information only for as long as reasonably necessary for inquiry handling, customer support, project follow-up, legal compliance, dispute resolution, and internal record keeping. Retention periods may vary depending on the type of request and our legal or operational obligations.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

access, correct, or update your personal information;
request deletion of information we no longer need to retain;
object to or restrict certain processing;
withdraw consent for marketing communications or analytics cookies where consent is the basis for processing.

To exercise a privacy-related request, please contact us using the details below. We may need to verify your identity before completing certain requests.

7. Data Security

We apply reasonable technical and administrative safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, but we work to reduce risk and limit unnecessary access.

8. External Links

Our website may contain links to external websites or platforms. Those third-party sites are governed by their own privacy notices and practices, and we are not responsible for their content or handling of personal information.

9. Policy Updates

We may update this policy from time to time to reflect website changes, legal requirements, or business operations. The latest version will be posted on this page with the updated effective date.

10. Contact Us

If you have privacy-related questions or requests, please contact:

Company: TIMG Technology (Zhongshan) Co., Ltd.
Address: 36 Chang’an North Road, Henglan Town, Zhongshan City, Guangdong, China
Email: info@timg.cc