FAQ

Answers to common questions about OEM/ODM lighting projects, technical files, samples, lead time, shipping, and warranty support.

Frequently Asked Questions

  • Yes. We support OEM/ODM projects from concept alignment and sampling through mass production and delivery. Contact our team with your requirements.

  • MOQ depends on product type and customization level: standard products 50+ units, custom products 100+ units. MOQ can be reduced 30-50% for first cooperation to support trial orders, we support batch delivery and mixing standard products.

  • Most standard products come with at least a one-year warranty (commercial lighting 3 years, industrial/outdoor lighting 5 years), subject to product specification or contract. For after-sales support, please prepare your order details and contact us. Free replacement or repair for non-human damage during warranty period.

  • Yes. Sample availability depends on the model and project stage. Shipping is usually charged separately. Standard samples 3-5 working days, modified samples 7-10 working days, new custom samples 15-25 working days. Sample fees can be fully or partially refunded after mass orders.

  • Products are certified with UL/cUL (USA/Canada), CE (EU), RoHS (EU/global), FCC (US smart products) and performance certifications like DLC, Energy Star, SAA, PSE, KC. Factory is ISO 9001, ISO 14001, BSCI certified. Free certificates for mass orders.

  • Strict quality control: incoming inspection (IQC) → process inspection (IPQC, including AOI testing and 100% aging test) → outgoing inspection (OQC, AQL 2.5/4.0 standard). Reliability tests include high temperature and humidity, thermal shock, salt spray test, drop test, etc. Defect rate <0.5%, we support third-party inspection (SGS, TÜV, BV).

  • Please provide target model list, quantity, destination market and certification or customization requirements, we will reply with quotation and estimated lead time promptly. Standard production 10-15 days, small customization 15-25 days, large customization 25-40 days. Tiered pricing (1000 units -5%, 5000 -10%, 10000 -15%), payment terms 30% deposit +70% before shipment.

  • We highly value customer IP, mutual non-disclosure agreement (NDA) can be signed. Independent team for customer project, dedicated production lines and storage areas. Customer designs are not displayed on website or exhibitions, molds are for exclusive use, we do not produce similar designs for other customers. Violation compensation 3-5 times contract amount.

  • Factory area 8,000 square meters, 100+ employees (20+ technicians), 6 production lines (SMT 1 + assembly 5), monthly capacity 20,000+ units. Main markets: North America (40%), Europe (30%), Asia-Pacific (20%). We support factory visit by appointment, video visit and BSCI/ISO audit. On-time delivery rate 98%+.

If you have any other questions, please Contact Us anytime.